Specialty: Community Paediatrics

Areas of Interest: Child & Adolescent Mental Health, Psychosocial Paediatrics, Developmental Paediatrics (Learning Issues, Autism, FASD, Developmental Delays), Behavioural Paediatrics, Children in the Care of Social Services, and Adolescents

Language: English

____________________________

 

March 20, 2025

 

I have found a solution to my communication/email struggles!!!

Very soon, I will be using a new programme called OCEAN which provides the following:

  - SECURE Email Portal for patients/parents/families to reach the office.

  - SECURE means of sending me information, forms and documents.

  - New SYSTEM of Appointment Confirmation (i.e., Brightsquid will no longer be used).

  - And Gmail (drgoldade@gmail.com) will no longer be used or working.

 

Please be patient as we convert our office from Gmail, Brightsquid and the Website Contact Us Page to OCEAN over the next few days/weeks.

For now, we'll just keep things "as is" but all will be changing soon.

I am very optimistic that this will solve many of our communication challenges and streamline business.

 

Dr. Goldade

                 ____________________________

 

Email Communication

We understand how valuable timely communication is, and as a courtesy, we offer email service to help address certain concerns more quickly than waiting for a scheduled appointment — a convenience most physicians don’t provide. You can use click this Contact Us button to get to the Email Page. However, due to a very high volume of messages, we kindly ask for your patience and cooperation by following these guidelines:

• Please keep your emails brief — no more than 2-3 sentences or 1-2 questions.
• Please speak about only ONE child. If you have questions about another child, please set up a new email string.
• For urgent or complex issues (especially mental health), please consult your Family Physician or visit The Summit for urgent care (as we are often not able to respond quickly).
• We can only address the concerns for which you were referred, and if it has been over a year since your last visit, please request a new referral from your Family Physician.
• If your email relates to forms, please ensure all sections (including the doctor’s) are completed before sending. Dr. Goldade will then review the form. They may be a fee for some forms.
• Always include your child’s Full Name and Date of Birth for easy reference.
• Check that our email address (drgoldade@gmail.com) is not going into your Junk or Spam folder.
• Note that conventional email is inherently insecure; when sending/receiving email, we assume you are amenable to this. However, if you wish to converse via SECURE encrypted email, please contact the office and we can set up secure email for you.

Please note: We do not respond on weekends or holidays, and Gmail is not secure. If you’d prefer secure communication, let us know and we can set this up through Brightsquid. Thank you for your understanding and for helping us continue this service!

____________________________ 

 

Virtual Practice
Dr. Goldade's practice has become fully virtual. We are confident that we are able to manage patients & their problems virtually in a safe, efficient & convenient manner. Our office abides by the College of Physicians & Surgeons of Alberta Standards of Practice regarding Virtual Medicine. The goal is to be 100% Virtual but we will have office space available for patients who really need to be seen In Person.

____________________________

 

What to Expect

You will be asked to confirm the virtual appointment via a service called Brightsquid about 1 week before the appointment. Via their link, you will be asked to confirm with your child's date of birth and you'll need to click the confirm button twice. Please confirm as soon as you can. If you are unable to make the appointment this then gives us time to offer the appointment to someone else.

 

Please do not be late for your Virtual appointment. Logging in late is incredibly disruptive to the office flow. We ask that you log onto your Virtual Visit 5 mins before your appointment time. If you think you will not be able to make it for your scheduled appointment time, please Contact Us or text (403-620-4204) and we'll switch to a phone call or a virtual visit. Other reasons you may struggle to log on:

• Check your Spam/Trash folder if you can't find the link to the Virtual Visit. It will come directly from TELUS.
• Before the Virtual Visit, please check that your browser supports the Telus Link.
• Ensure your camera and microphone are working.