Office / Patient Services

This page provides general health information and guidance, but it is not a substitute for a consultation with Dr. Goldade or your Family Physician.

 

What to Expect

To see Dr. Goldade, you will need a referral from your Family Physician.

• Initial appointments are 40–60 minutes, depending on your child’s age and the reason for the visit
• Most children will have 1–3 follow-up visits
• Once the issue is addressed, your child will return to the care of their Family Physician

All visits are virtual, and you’ll be asked to provide your child’s height and weight beforehand.

Please have your child’s Alberta Health Care card ready for reference.

 

Please Note: If more than 12 months have passed since your child’s last visit, a new referral is required. Brief communication or prescription refills do not count as a visit.

 

Dr. Goldade is not a Primary Care Provider, Psychiatrist, or Counsellor. In rare cases, she may provide ongoing care for children with complex needs, but families must also maintain a relationship with a Family Physician.

 

All patient visits are by appointment only.

 

We will contact you with positive test results only, if Dr. Goldade wishes to speak with you , or to book a follow-up appointment.

 

Communicating with Dr. Goldade

All communication with Dr. Goldade is now done through the secure OCEAN Patient Portal. You can use OCEAN to:

• Send non-urgent messages
• Share documents or forms
• Receive secure responses from Dr. Goldade

Please do not use drgoldade@gmail.com for patient communication. This email address is reserved only for schools, medical offices, or if you are having technical issues with OCEAN.

 

If your child is experiencing a mental health crisis and an urgent appointment is needed, you can message through OCEAN. However, given Dr. Goldade's busy schedule, an urgent appointment may not be possible. If so, we recommend you contact:

• Your Family Physician
• The Emergency Room
• Access Mental Health at 1-844-943-1500

Additional ways to share feedback:

• Complete rating scales at childmentalhealth.ca (depression, anxiety, ADHD, etc.). These are sent directly and securely to Dr. Goldade. Feel free to complete any rating scales that you feel are relevant for your child. Parents, teachers, coaches, and children themselves are also welcome to complete these rating tools.
• Use adhdratingscales.com to submit feedback. However, Dr. Goldade cannot reply through this platform.
• If you have been asked to complete Anxiety and Depression Rating Scales, these can be downloaded off the web (Google Scared Anxiety Rating Scales or the Beck's Depression Rating Scales). You can send a copy of these scales to Dr. Goldade by fax or through the OCEAN portal.

Sending Documents

We are aiming to be as paper-free as possible. Please upload all reports and forms via the OCEAN Patient Portal. If necessary, we may also use encrypted Gmail or fax (403-255-9322) for external communication. Passwords for encrypted attachments should follow this format:

[child’s first name][last name]calgary[year of birth] (all lowercase, no spaces or punctuation)

Example: janesmithcalgary2005

 

Late or Missed Appointments

Dr. Goldade runs on time, and we ask you to do the same. If you’re running late:

• Text 403-620-4204 or, for urgent technical issues, email drgoldade@gmail.com
• We’ll let you know if a phone call is possible — but most likely, the appointment will need to be rescheduled

Missed appointments or late cancellations (less than 1 business day’s notice) may result in fees:

• 2 missed/late cancellations may lead to discharge from the practice until outstanding charges are paid
• Fees vary depending on appointment type (e.g., ~$120 for a 20-minute follow-up, ~$400 for a 60-minute consultation)

Dr. Goldade does not double-book, so late arrivals affect everyone that day.

 

Sibling Care

If possible, please arrange care for other children during the appointment so that the focus can remain on the child being seen. 

 

Uninsured Services and Form Fees

Some services are not covered by Alberta Health Care and are billed separately, based on Alberta Medical Association guidelines. Estimated fees include:

• Sick notes: ~$10
• Letters (e.g., school or insurance): $45 – $220
• AISH forms: $200 – $600
• Disability Tax Credit forms: $100
• Missed appointments: $120 – $400
• Transfer of records: ~$60 + $0.25/page + $45/15 min review time

A full list is available upon request.

 

Tips for Form Completion

To keep costs low and avoid delays (remember, forms are not paid for by the Alberta Health Care Plan):

• Complete all sections of forms yourself (including the doctor’s section) - you know your child best!
• Type forms digitally before sending them via OCEAN
• Add your child’s full name to every page
• The more prepared the form, the quicker the turnaround and the lower the cost will be for you
• For Disability Tax Credit applications, see our FAQ page for more detail 

Dr. Goldade prefers fully completed, typed forms that can be quickly reviewed and signed. Handwritten or incomplete forms may take longer and incur higher fees.

 

Please note that many forms can be completed by Psychologists as well, but only after they have gotten to know your child, and have done a previous assessment—they often charge much more than we do.

  

For more information prior to your appointment, please see the F.A.Q section